On November 3rd, 2023, students in CE153: Airport Design (i.e. Transportation Facility Design) took a field trip to San Francisco International Airport (SFO). They met with Alaska Airlines representatives, who led them through baggage claim, the check-in area, security, and boarding. The students fully enjoyed seeing the different software Alaska uses for checking and boarding and learning how processes could be streamlined to achieve multiple purposes, including checking in, rescheduling flights, and keeping on schedule.
In addition to the different airline processes, students enjoyed a fun touring experience without the stress of catching a flight. They saw much artwork incorporated in the terminal – encouraging terminal symmetry, passenger comfort, and visual appeal in lounges, hallways, and gates. This appeal was shown in both terminals 1 and 2, where the idea of “more passenger comfort = more money” was introduced.
During the second part of the field trip, students met with SFO airport representatives who introduced them to SFO’s master plan and security plans, allowing them to tour the Emergency Operation Center (EOC), Security Center, and Communication Center. As areas where no common passenger is allowed to enter, the students appreciated the opportunity to learn about these offices that make SFO operations safe and efficient.