Service Level Agreement

This document describes the services provided by the CEE departmental computing group. Please read our Frequently Asked Questions for answers to common computing questions. To contact us, email

General Description

The goal of the CEE computing group is to provide a reliable and secure computing environment for the CEE community. Services the computing group provides include departmental file storage, web site and web applications, database, servers, multiple computer labs, and staff computing support.

Services CEE Computing Provides

File Server

The department maintains a Windows file server that provides disk space for the CEE community. Disk utilization is managed via a quota system. Students, researchers, and visiting scholars have 1GB quotas, and faculty and staff have 10GB quotas.

The file server is backed up nightly. Requests for restoration of files should be sent to with complete information about the file name, directory, and date of the file to be restored.

Windows Domain

The computing staff maintains an OU in the campus Windows Active Directory domain, which is a standard computing security environment that allows members of the domain to access computing resources to which they have been granted access.

Department Website

Computing staff manage the back end of the CEE department website.

Web Applications

Computing staff maintain a web application server and database server, on which department web applications are hosted. The staff also maintain a suite of departmental web applications.


Computing staff manage printers in the instructional labs.

CEE Computing Network

Department facilities have connections to the campus wired network. The campus Network Operations and Services (NOS) owns these connections. Users of the network agree to follow the rules established by the campus Information Security Office (ISO).

At least one network connection will be active in each occupiable room in the CEE space inventory. In facilities with switched networks, the department will provide ethernet switches and cables as required. Additional connections can be made active upon request. Requestors will be responsible for CNS charges for such activation.

Users who connect to the network will be assigned a network address dynamically using DHCP. For a computer to be assigned an address, the user must first register the ethernet address of their computer with the campus DHCP service. The registration procedure is documented in the department Computing FAQ.

Departmental buildings have wireless network coverage in most locations. The establishment of additional wireless networks by users is not permitted.

Users are responsible for installing security updates and maintaining up-to-date anti-virus and firewall software. If ISO believes a computer is compromised, they will notify the computer's registrant. It is the registrant's responsibility to reply to the ISO notice and take the necessary steps to address the compromise. If a security vulnerability or compromise is not corrected, the network connection for the infected computer may be disabled by ISO.

Services to Faculty

Each faculty office contains one active data connection. In locations with switched network access, the department will furnish a 5-port Ethernet switch on request.

Provision of computing equipment for faculty offices is made via start-up funds. Subsequent upgrading of the equipment is at the discretion of each faculty member and must be done using their extramural funds, endowed chairs, or discretionary funds. The department will provide printer cartridges and paper for faculty offices. Requests for ergonomic furniture should be directed to the department’s MSO.

Faculty members are expected to provide computing equipment for their research group.

The department will install software in CEE computer labs each semester at the request of faculty members. Requests for software that need to be purchased should be directed to the Vice Chair for Research and Technical Services. Prior to the beginning of each semester, deadlines for software requests will be announced in the department newsletter.


All staff members will be furnished with the computing resources necessary for them to accomplish their job. Requests for computing resources should be made through their supervisor to the computing group.

The staff's physical computing environment (e.g. chair, desk, monitor, etc.) will be adjusted to provide an ergonomically comfortable workstation, subject to campus guidelines. Requests for adjustments for the computing environment should be directed to the staff member’s supervisor.

Staff use of Department computing resources for personal purposes will be limited according to campus guidelines. The department reserves the right to access staff member email within the parameters established in the University of California Electronic Communications Policy.

CEE Community

All members of the CEE community may use CEE computer labs for instructional purposes. If performing research, they are to use equipment provided by their research advisor. Members of the CEE community are responsible for first reading the CEE Computing Frequently Asked Questions web page before requesting help and for being in compliance with all campus policies on computer use.

Account data for CEE community members will remain for 2 months past the end of department affiliation. After this period, accounts will be deleted with no advance notification.